Team Consulting are a team of medical device, design and development consultants – providing support to 100s of different clients across the World, including 8 of the world’s top 10 pharmaceutical companies. The client requires multiple support engineers to assist with building laptops and accounts for the business’s new starters. The scope was then extended to provide additional support across the operational support desk with internal incidents and requests. The engineers are based at their Cambridge HQ.
What did SAS Tech Services do?
The project required a recurring weekly support contact. We have an engineer on site 5 days per week, managing the A-Z of hardware builds and account creations for full-time and contracting staff members who are joining the business.
The scope was then amended to assist the IT Operations desk with managing the support on the entire business. A hybrid Infrastructure was in place, between on premise and cloud based. The support consists of troubleshooting a wide range of IT incidents and managing IT requests from 1st line through to 3rd line support.
Where the scope was readjusted, flexibility and communication were key to SAS achieving a successfully run project. It was paramount that we gathered a precise understanding of the requirements being requested via our client. Also, gaining the full understanding of the business and the insight into what Team-Consulting have already achieved and what they’re looking to achieve in the future was crucial.
Team Consulting are a team of medical device, design and development consultants – providing support to 100s of different clients across the World, including 8 of the world’s top 10 pharmaceutical companies. The client requires multiple support engineers to assist with building laptops and accounts for the business’s new starters. The scope was then extended to provide additional support across the operational support desk with internal incidents and requests. The engineers are based at their Cambridge HQ.
What did SAS Tech Services do?
The project required a recurring weekly support contact. We have an engineer on site 5 days per week, managing the A-Z of hardware builds and account creations for full-time and contracting staff members who are joining the business.
The scope was then amended to assist the IT Operations desk with managing the support on the entire business. A hybrid Infrastructure was in place, between on premise and cloud based. The support consists of troubleshooting a wide range of IT incidents and managing IT requests from 1st line through to 3rd line support.
Where the scope was readjusted, flexibility and communication were key to SAS achieving a successfully run project. It was paramount that we gathered a precise understanding of the requirements being requested via our client. Also, gaining the full understanding of the business and the insight into what Team-Consulting have already achieved and what they’re looking to achieve in the future was crucial.
